Refund and Returns Policy

Last updated May 14, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.

The products we handle are largely divided into real and non-real products. The outline of each product is as follows, and the details are described in the detailed description of each product.

  • Real product : Products that require delivery are shipped within 2-7 days on average. Cancellation and refund are described in each product detail.
  • Non-real product : This product does not require shipping. Cancellation and refund will vary depending on the product and will be described in the product details.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at help@koreanavigator.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and goods and freebies, then mail your return to the following address:

Korea Navigator

Attn: Returns

RMA Number#

#466, 789, Taejang-ro, Gimpo-si, Gyeonggi-do, 10090 __________South Korea

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

     ●     some non-reusable goods

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     We will process the return of the purchased real product first after approval.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+82)10-9543-7989

help@koreanavigator.com